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GDPR Compliance

Your data protection rights

Our Commitment to GDPR

polished-motif is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection programme in place which complies with existing law and abides by the data protection principles.

Data Controller

polished-motif acts as the Data Controller for personal information collected through our website and services. Our registered address is:

polished-motif
47 Technology Way
Bristol BS1 4QR
United Kingdom

For all data matters, please contact us at: [email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract: Processing necessary for the performance of a contract with you (e.g., providing repair services)
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications)
  • Legitimate Interests: Processing necessary for our legitimate interests, provided these do not override your fundamental rights
  • Legal Obligation: Processing necessary to comply with the law

Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within one month of receiving your request.

Right to Rectification

You have the right to request that we correct any inaccurate personal information we hold about you. We will respond to such requests within one month.

Right to Erasure

You have the right to request that we delete your personal information in certain circumstances, including when the data is no longer necessary for its original purpose or when you withdraw consent.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to have that information transmitted to another data controller.

Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes or where we are processing based on legitimate interests.

Rights Related to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significant effects on you.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods include:

  • Customer records: 7 years after last transaction
  • Service enquiries: 3 years after last contact
  • Marketing consents: Until consent is withdrawn
  • Website analytics: 26 months

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data where appropriate
  • Regular security assessments
  • Access controls and authentication measures
  • Staff training on data protection
  • Incident response procedures

International Transfers

We primarily store and process data within the United Kingdom. Where we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Data Breaches

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours and, where required, will inform affected individuals without undue delay.

Exercising Your Rights

To exercise any of your rights, please contact us at [email protected]. We may ask you to verify your identity before processing your request. We will respond to all legitimate requests within one month.

Complaints

If you are not satisfied with our response or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Updates to This Notice

We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.

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